Talk to us
One address for everything, so nothing gets lost between departments. Put the topic in the subject line and it reaches the right person faster.
What are you writing about?
Each of these opens an email to the same address with a useful subject line already filled in. The bullets are what we will need from you anyway, including them in the first message saves a round trip.
A question about an order you have placed
Status, a delay, something that looks wrong, or a change to the details you submitted.
Please include:
- Your order number, if you have it
- The phone number the order was placed with
- What you would like changed or explained
A question about a report you have received
If a finding is hard to interpret, or you believe something in it is wrong, tell us. We will re-check rather than defend it.
Please include:
- Your order number
- The section of the report you are asking about
- What you think the correct position is, if you know
Before you order, what can and cannot be checked
We would rather talk you out of a report that will not answer your question than take the money.
Please include:
- Which product you are considering
- What you are actually trying to find out
- Anything unusual about the case, overseas, very little information, an existing report
Consultants and marriage bureaus
Volume plans, priority turnaround and a dedicated contact. The enquiry form is the fastest route.
Please include:
- Roughly how many profiles you handle a month
- Your city and the kind of practice you run
Data requests, access, correction, deletion
Your rights under the DPDP Act 2023, and the candidate’s. We will confirm what was done and name anything we are legally required to keep.
Please include:
- Whether you are the customer or the person who was checked
- What you want: a copy, a correction, or deletion
- The phone number or email on the account
A complaint
If we have got something wrong, say so directly. Complaints are read by a person, not triaged by a bot, and you will get a substantive reply rather than an acknowledgement.
Please include:
- What happened, and when
- Your order number if there is one
- What would put it right
What to expect when you write
- Every email reaches a person. There is no chatbot in front of us.
- A question about a live order is answered by someone who can look at that order.
- If we need something from you to proceed, we will ask for it in the first reply rather than in three separate ones.
- If the honest answer is “we cannot check that”, that is the answer you will get.
- We do not add anyone who writes to us to a marketing list.
By phone or WhatsApp
The same number answers both. It is the number published in the app and on your report, so you can always check that you are talking to us. We will never ask you for an OTP, a card number or an Aadhaar number on a call.
To be confirmed
- Response time commitment, placeholder. Insert the real target once operations confirm it (for example, “most emails answered within one working day”).
- Support hours and working days, placeholder. Do not publish until confirmed.
- Registered office address and entity details, placeholder. Required on the site for Indian e-commerce disclosure; insert once legal confirms the registered name and address.
- Grievance Officer name and contact, placeholder. Required under the DPDP Act 2023 and must appear here and on the Privacy Policy before launch.
These may answer you faster than we can
Sample report
A redacted example, so you know exactly what arrives before you pay for one.